By confirming your
order on this website, you agree to the General Terms and Conditions as
The products of IKARI are only available with a prior skin measurement (in a PRO Centre or
with a self-test), which results in a skin code. The purchase of IKARI skincare is not allowed without a valid skin code. Only the official webshop
of IKARI (www.ikariskinexperts.com) is allowed to sell the products online. All other
forms of online sale are strictly prohibited, and in case of abuse IKARI Headquarters will take immediate action.
Delivery shall be made within a maximum of 12 days after receipt of payment,
except under special circumstances. The delivery costs shall be notified to you
at the time of placing your order. These costs shall be charged in addition to
the cost of the products. All products are usually available from stock. It may
however happen that a product is temporarily out of stock. In such case, we
shall inform you accordingly, and deliver the product as soon as possible
The order shall be delivered to the delivery address that you entered. If after
placing the order, it is found that you have entered a wrong delivery address,
please contact us as soon as possible at firstname.lastname@example.org. However, we
cannot guarantee that we can still change the delivery address for you after
order confirmation. Furthermore, we are also not responsible for the delivery
to any address other than the one you have entered.
Important: Orders cannot be cancelled or changed once they are confirmed and
processed by our system. We cannot guarantee that we will take cognisance of
e-mails cancelling or modifying orders. Please contact email@example.com to cancel or change an order, and when doing so, keep your order number ready
As mentioned earlier, delivery of the order shall be done at the most 12 days
after payment is received, except in special circumstances. For the delivery of
your products, we use the collection service of DHL for deliveries in
Belgium and for deliveries in The Netherlands. You are required to sign for
your package. We are bound by the Terms and Conditions of Delivery of the courier
service whose services we use, once your package is handed over byus. For a
comprehensive overview of the General Terms and Conditions of DHL please
refer to their Terms and Conditions of Sale on their respective websites.
For deliveries in
For deliveries in The Netherlands:
You will be notified by email at the time of sending your package; the e-mail
notification will contain a track & trace code of the relevant courier
Problems with your
IKARI is keen to ensure that you are satisfied with our products and services.
If this is not the
case, please always contact us so that we can find an appropriate solution.
Although we always try to ensure that your order is handled in the best
possible manner, it may happen that a product from your order is missing or
does not reach you in a good condition. In any of the above cases, please
contact us via email at firstname.lastname@example.org within 7 days. Please make sure that you always
mention the order number in such cases. We shall send the product to you once
again. We shall not take cognisance of notifications made after 7 days.
Our products are subjected to a quality inspection. If in your opinion, you
have received a product that does not satisfy the quality requirements, please
contact us via email at email@example.com. If we receive a message about
defective manufacturing, we shall replace the product for you free of cost. If
we do not receive such a message, the product can be returned to us. We shall
then send you a replacement product. The replacement product shall be sent
after receipt of the returned product. We shall not reimburse shipping costs
for the return of goods. We shall send the product to the laboratory for
further investigation. If it is later found that the product failed to comply
with the requirements, you shall also be reimbursed for the cost of sending the
goods to us. We shall notify you concerning the same.
Payments shall be made on behalf of IKARI via MOLLIE protected payment
services. They undertake to ensure the confidentiality of your data both during
as well as after execution. They also fully guarantee that their employees and
their Board of Directors shall maintain strict confidentiality.
Your personal data, to be entered when IKARI products are ordered, are required
in order to process your order and for the invoicing of the same.
Your data is not publicly accessible and shall also not be disclosed to third
parties. Your information shall be treated as confidential. If you wish to
change your personal information as included in IKARI's customer database,
please also send an email to firstname.lastname@example.org.
IKARI takes great care with regard to the information on the website.
Nevertheless, it shall not be possible to exclude the possibility of errors and
omissions in the description, figures or images. IKARI cannot be held
responsible for any defect in the contents of the site or in the products in
The agreements between IKARI and the consumer, to which these General Terms and
Conditions relate, shall be exclusively subject to the laws of Belgium.
If you have any questions, comments or complaints concerning the store,
ordering, or related matters, please send the same to email@example.com.
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